Add as a Support Team Member / STM

This article outlines the step-by-step process for Adding a Healthcare Professional to ConnectedLife Platform.

Before we start the process, we must understand what is a STM. A Support Team Member is known as STM in short form. The person who oversees users/patients' activities, and invites and assigns users is known as a Support Team Member (STM).

Let's follow the step-by-step process for Adding a STM.

Step 1: Log in to the dashboard

Input your valid email address and password associated with your ConnectedLife Organisation Admin account.

Step 2: Add a new support team member

Select “Support Team” from the top and then click “Add a New Support Team Member”.

Step 3: Input Support Team Member email, keep enable “PII Access” and click “Next”

Input the email address of the support team member, you can add a profile picture, but it’s not mandatory. Also make sure “PII Access” is enabled to get the identification of the user (Example: User first name and last name) Otherwise, support team members will be unable to access the patient's personal particulars. Once PII Access is enabled click “Next”.

Step 4: Input Basic Information

Once you click “Next” you need to input all of the basic information of the support team member including Name, Phone Number country, and specialization.

Step 5: Unit Preferences

After successfully inputting basic information and clicking “Next” you need to choose unit preferences.

(For example: you can choose weight preference between Kilogram and Pound).

Step 6: Alert Notification Preferences

After Choosing “Unit Preferences” and Clicking “Next” you need to choose “Alert Notifications Preferences”.

You can either enable or disable this option.

Step 7: Input Facility Details

Select the relevant “Facility” and under the Facility you need to choose the “Department” as well.

Step 8: Creating Account

After selecting the Facility and Department click the “Create Account” option and then a support team member will receive an email to Login into the dashboard and set a new password.

Please note that in addition to the Organisation Admin, Facility Admins, and Department Admins also have the authority to add a new Support Team Member.