Broadcast messages to users with predefined links

This article outlines the process of setting predefined links and broadcasting messages to users from the Organisation Admin and Support Team Member accounts.

How to add a Link from the Organisation Admin

An eCOA survey questionnaire Link can be provided by the support team to users. Organisation Admin can add links in the following process.

Step 1: Log in to the Organisation Admin dashboard

Sign in to the Org Admin account with a valid email address and password.

Step 2: Click on Content Management and Select Links

From the Organisation Admin dashboard go to Content Management and select Links from the dropdown menu.

Step 3: Add A New Link

In the Links section, you can see the list of link details. Now Click on +Add A New Link

Step 4: Add Link Details

To add a link, simply provide the link name and details, then click "Add Link."

Please specify that it's a User message by selecting the designated box in the bottom left corner.

Step 5: A Confirmation Pop-Up Will Appear

The link will be added successfully.

How to broadcast the Link from the Support Team

Step 1: Log in to the Support Team Member dashboard

Sign in to the Support Team Member account with a valid email address and password.

Step 2: Select the users and click the Broadcast option

Select the user from the Support Team Member dashboard and click on the Broadcast option.

Step 3: Select Send Links and choose the link

After clicking the broadcast option select send links and choose the link.

Step 4: Now click on the Send Message

Select the mode of communication (Email, Phone Number, or both) and click Send Message.

Step 5: A Confirmation Pop-Up Will Appear

The message will be sent successfully.