Can I contact with my patient

You can effortlessly contact your patient using the “Message” icon from the dashboard. There are three different message patterns to send to the users from your support team account.

Process 1: Send Private Message to the User

Step 1: Log in to the Dashboard

Begin by logging in to the ConnectedLife dashboard using your credentials.

Step 2: Search for the Patient

Use the search function on the top right corner to find the specific patient you wish to contact and utilize the User ID to search properly.

Step 3: Access the Messaging Option

Under the Overview or Analysis tab, locate the message button at the screen's top right.

Step 4: Compose and Send the Message or Link

Type your message in the provided space and click "Send" to dispatch the message to your patient.

You can also send links to the patients, to initiate the process, simply click on Send Links.

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After clicking Send Links, you will see a list of links. Then select which one will be sent to your patient by clicking the box icon beside the link’s name.

You can delete the link you have selected to send by clicking the delete option.

Now select the mode of sharing (Email or phone number) and then send the message to the patient.

Step 5: The Patient Receives the Message or Link

The patient will promptly receive the message on their mobile app.

The patient will promptly receive the link’s notification on their mobile app. Check your email/SMS for the link’s URL.

Process 2: Scheduling Message to the User

Step 1: Access the Messaging Option

Click on the “Scheduling” icon and a popup containing a pre-created scheduled message template for you to choose from.

Step 2: Use the “Search bar” or “Create Schedule Message” option

You can select the existing message template by using the “Search Bar” Otherwise You may create your custom message by inputting text on the “Create Schedule Message’ bar and then pressing the “Next” button.

Step 3: Set the Scheduling Timeline

Please set the scheduling timeline by following the below steps:

1. Set Start Date and End Date

2. Set Recurrence

3. Set how many times a day (maximum 7) the message will be sent to the user

4. Set Timing

5. Set if the user will receive the message via email/phone number, other than in-app message

6. Click “Next

Step 4: Click “Schedule”

After setting the timeline click the “Schedule” option.

Step 5: Pop-up Message

A pop-up notification will appear in the dashboard after successfully scheduling a message to the user.

Process 3: Send broadcast Message or Link to the Users

Broadcast Message:

You can mark users under the “Assigned Users” list. On the left side of each user, there is a box. Click on the box and you’ll be able to mark the user accordingly to broadcast a message. Then from the bottom click the “Speaker” button.

Click the schedule icon at the bottom left. 

You can write the message on the box, then click Next.

Please set the scheduling timeline accordingly and click Next to proceed. 

Click Schedule. 

Broadcast Link: 

You can broadcast links in the same way as messages. From the top right side “Send links” option, you can do that. 

After clicking Send links, click the schedule icon at the bottom left. 

You will see a list of links If they were set up before. Then select which one you want to schedule or you can add a new one by using Create Schedule Message.

Please set the scheduling timeline accordingly and click Next to proceed.

Once you Schedule successfully, a pop-up notification will appear that the Message scheduled successfully to the users.

Tips:

• Support Team Member can only send messages but cannot view messages from the User. Messages sent from the user's app will only be received by the Ulink account (24/7 monitoring team).
  
  
• To send messages from the Organisation Admin account, simply log in and navigate to the Users tab. From there, select the individual or multiple users you wish to send the message to, and then click on the broadcast icon located at the bottom of the screen.