Common mistakes that users do
- 26 Feb 2024
- 1 Minute to read
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Common mistakes that users do
- Updated on 26 Feb 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
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This article will assist you in identifying and avoiding errors that can prevent you from interacting with the ConnectedLife platform as smoothly as possible.
Registration
- Timely registration is crucial; invitations expire if not completed promptly.
- Complete all required fields to avoid submission issues.
- Opt for strong, secure passwords and confirm them accurately.
- Verify email and phone promptly to ensure successful registration.
- Utilize the initial temporary password received upon invitation for the first login and subsequent password setup.
Microsite
- Complete registration by carefully verifying phone numbers.
- Provide accurate details to avoid account verification issues.
- Follow microsite instructions meticulously for a successful registration process.
Onboarding
- Input accurate information during registration/onboarding for seamless account verification.
- Finalize profiles and select a support team to avoid being listed as "Unassigned Users."
- Don't forget to designate a primary support team member.
Login
- Ensure accuracy by checking for typos in your email and password.
- Eliminate extra spaces and activate 'Remember Me' for seamless future logins.
- Prevent errors by double-checking Caps Lock and Num Lock settings.
- Address autofill issues with up-to-date information.
- Overcome login difficulties from poor internet, outdated browsers, or cached data by maintaining system hygiene.
- Reactivate sessions by re-entering credentials if inactive for an extended period.
Clockface Installation
- Resolve the "Clockface not installed" issue by logging in from the Fitbit app Clockface for complete functionality.
Tips:
- If you forget login credentials, use the "Forgot Password" option in the mobile application.
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