Admin and Support Team

This article outlines the roles of the Department Admin and Support Team in managing access within the ConnectedLife platform.

Roles and Manage Access

What is a Department?

A specialised unit within a healthcare facility that focuses on specific services or treatments. Responsibilities include organisational efficiency and specialization in services like pathology or radiology. There can be more than one Department.

Who is a Department Admin?

The person who manages administrative tasks of their respective Department. There can be more than one Department Administrator.

Department Admin Can:

• View Facilities and Departments
• View the Facility Name, the Number of the Department, and the Address
• Delete Department
• View/Add New/Delete Department Administrators
• View/Add/Edit and Delete Support Team Members
• View All Users
• View Unassigned Users
• Invite New User
• View/Edit/Delete Assigned User

The Department Admin can also check the Support Team Member's Facility and Department, Specialisation, and Last sign-in and the User’s Gender, Age, Support Team, Facility and Department, Last Sync, Compliance, and Onboarding Progress. 

Note: Department Admin cannot access the Pending Activation List and Pending Onboarding User's List. Only the users are visible who are assigned to the selected Facility and Department.

What is a Support Team?

Support Team oversees users’ activities, invites, and assigns users. Support Team Member (Doctor/Clinician) is also known as STM. There are two types of STM. There are primary and secondary STMs. Support Team roles and responsibilities involve managing patient lists, schedules, and documents, as well as monitoring patient health parameters and compliance.

Support Team Member can:

• View the Assigned User list
• Invite New User
• Edit/Monitor Assigned User
• View Pending Onboarding Users
• View Invited Users
• Add New/Edit/Delete, Alerts/Nudges to the assigned users

Support Team Member can also check the User’s Support Team, Facility and Department, Alerts, Key Parameters, Medical Condition, Overall Compliance, Onboarding Progress, and Personal Info from the Profile.

Note: Support Team Member (STM) cannot access the All Users, Unassigned Users, Pending Activation List.

How to connect as a Department Admin

• Open your web browser and go to the address bar
• Enter the correct login URL https://ccwc-uat.connectedlife.io/#/login 
• Use your email and password and click Sign-in (will be provided)
• Enter the OTP sent to your registered phone number or email
• Finally, click 'Submit' to access the dashboard

Note: You can use the static OTP which is 312800.

Follow our step-by-step video guide on Department Admin overview:

How to connect as a Support Team Member (STM)

• Open your web browser and go to the address bar
• Enter the correct login URL https://ccwc-uat.connectedlife.io/#/login 
• Use your email and password and click Sign-in (will be provided)
• Enter the OTP sent to your registered phone number or email
• Finally, click 'Submit' to access the dashboard

Note: You can use the static OTP which is 312800.

Follow our step-by-step video guide on the Support Team overview: