Support and Feedback

For comprehensive insights into the ConnectedLife Platform, including the features, onboarding tutorials, user roles, access management, and FAQs, please visit: https://support.connectedlife.io/

Contact Support:

For assistance or inquiries, reach out to us at support@connectedlifesupport.zendesk.com

Our team is available during standard business hours.

Information Needed:

• Please provide relevant details for efficient assistance.
• Account User's contact information
• Detailed description of the issue
• Which Platform / Project?
• Dashboard or App?
• If the app, then the phone model and OS version
• If the dashboard, which browser
• OS Version (i.e. macOS, windows)
• If the tracker has a related problem, please mention that the tracker model
• Login Credentials, if the customer has no objection to share
• A step-by-step approach to creating the bug/issue
• Screenshots, videos, or other relevant attachments (if applicable)
• Role of the user
• The severity of the issue
• Troubleshooting Assistance:
• Our support team will work diligently to troubleshoot and resolve any technical issues promptly.

Feedback Submission:

Share your suggestions, experiences, or concerns with us via email at support@connectedlifesupport.zendesk.com

Follow-Up and Resolution:

We'll stay in touch until your issue is resolved or your inquiry is satisfactorily addressed. Thank you for choosing ConnectedLife. We're here to support you every step of the way.