- 15 Feb 2024
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Add as a Support Team Member / STM
- Updated on 15 Feb 2024
- 1 Minute to read
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This article outlines the step-by-step process for Adding a Healthcare Professional to ConnectedLife Platform.
Before we start the process, we must understand what is a STM. A Support Team Member is known as STM in short form. The person who oversees users/patients' activities, and invites and assigns users is known as a Support Team Member (STM).
Let's follow the step-by-step process for Adding a STM.
Step 1: Log in to the dashboard
Input your valid email address and password associated with your ConnectedLife Organisation Admin account.
Step 2: Add a new support team member
Select “Support Team” from the top and then click “Add a New Support Team Member”.
Step 3: Input Support Team Member email, keep enable “PII Access” and click “Next”
Input the email address of the support team member, you can add a profile picture, but it’s not mandatory. Also make sure “PII Access” is enabled to get the identification of the user (Example: User first name and last name) Otherwise, support team members will be unable to access the patient's personal particulars. Once PII Access is enabled click “Next”.
Step 4: Input Basic Information
Once you click “Next” you need to input all of the basic information of the support team member including Name, Phone Number country, and specialization.
Step 5: Unit Preferences
After successfully inputting basic information and clicking “Next” you need to choose unit preferences.
(For example: you can choose weight preference between Kilogram and Pound).
Step 6: Alert Notification Preferences
After Choosing “Unit Preferences” and Clicking “Next” you need to choose “Alert Notifications Preferences”.
You can either enable or disable this option.
Step 7: Input Facility Details
Select the relevant “Facility” and under the Facility you need to choose the “Department” as well.
Step 8: Creating Account
After selecting the Facility and Department click the “Create Account” option and then a support team member will receive an email to Login into the dashboard and set a new password.
Please note that in addition to the Organisation Admin, Facility Admins, and Department Admins also have the authority to add a new Support Team Member.