Common mistakes that users do

This article will assist you in identifying and avoiding errors that can prevent you from interacting with the ConnectedLife platform as smoothly as possible.

Registration

• Timely registration is crucial; invitations expire if not completed promptly.
• Complete all required fields to avoid submission issues.
• Opt for strong, secure passwords and confirm them accurately.
• Verify email and phone promptly to ensure successful registration.
• Utilize the initial temporary password received upon invitation for the first login and subsequent password setup.

Microsite

• Complete registration by carefully verifying phone numbers.
• Provide accurate details to avoid account verification issues.
• Follow microsite instructions meticulously for a successful registration process.

Onboarding

• Input accurate information during registration/onboarding for seamless account verification.
• Finalize profiles and select a support team to avoid being listed as "Unassigned Users."
• Don't forget to designate a primary support team member.

Login

• Ensure accuracy by checking for typos in your email and password.
• Eliminate extra spaces and activate 'Remember Me' for seamless future logins.
• Prevent errors by double-checking Caps Lock and Num Lock settings.
• Address autofill issues with up-to-date information.
• Overcome login difficulties from poor internet, outdated browsers, or cached data by maintaining system hygiene.
• Reactivate sessions by re-entering credentials if inactive for an extended period.

Clockface Installation

• Resolve the "Clockface not installed" issue by logging in from the Fitbit app Clockface for complete functionality.

Tips:

• If you forget login credentials, use the "Forgot Password" option in the mobile application.