How to Add Predefined Message

Predefined Message is a pre-added message set by the Organisation admin for the Support Team and Users.

Below are the following simple ways Organisation admin can add predefined messages.

Step 1: Log in to the Organisation Admin dashboard

From the Organisation admin dashboard hover to the Content Management tab and select Predefined Messages from the dropdown menu.

Step 2: Add Predefined Message

After landing on the Predefined Messages page. Click the dropdown menu to select whether you want to set the message for the user or the support team. Then click +Add A New Message

Step 3: Type Message

Type a message within 200 characters. Click Add Message

Step 5: A Confirmation Pop Up Will Appear

You will see that Predefined message added successfully.

Tips:

• Organisation admin can send predefined messages to an individual user, or broadcast to multiple users. 
• Support team members can send predefined messages to an individual user, or broadcast to multiple users. 
• Users can use predefined messages from the app message option.