Log in / Forgot Password Issues

To ensure a smooth login experience, this article outlines the step-by-step process for app users.

Choose the Right App

Choose the Wellness Plus App. Click on the login button.

Input your correct credentials

There are two options available to you: one is email and the other is a mobile number. You can log in with either your phone number or your email address. Ensure that the appropriate credentials are entered.

Forgot Password

Step 1: Use Forgot Password

There is no need to worry if you forget your password. Press the Forgot password button.

Step 2: Input Email

You will need to enter your email address in the text box you used during login. Then, click on the Next button.

Step 3: Input the Password

As the screen mentions, a temporary password will be provided to your email address. Please check it and click Next. First, enter the temporary password. In the second box, enter a password, which must contain eight characters. Enter the same password again in the third box.

Step 4: Log in

Simply tap the login button to enter the login screen automatically. Please use the same password you set up when you logged in.

Tips:

• Ensure there are no extra spaces when entering your password.
• You can easily log in next time with the auto-fill feature by checking the Remember Me checkbox.
• Avoid using networks with high-security settings that block personal emails or non-approved websites.