What to do when the wellness score is not loading?

The Wellness Score serves as a metric of your overall health and well-being. It draws data from activities tracked by wearable devices and user-entered information in the ConnectedLife app, providing valuable insights into your health status. This comprehensive assessment can detect early signs of any health concerns and offers a long-term view of wellness based on daily data.

Wellness Score Loading Issue

Encountering difficulty loading the Wellness Score in the app is not uncommon. Occasionally, users may experience delays due to the functionality of the system, necessitating patience. Ensuring a stable internet connection is vital for the complete loading of the Wellness Score.

To optimize your Wellness Score, consider the following suggestions:

1. Report your health status daily.
2. Record your exercise activities in the app and engage in regular physical activity.
3. Stay hydrated and log your hydration schedule.
4. Adhere to medication schedules set by the Support Team and mark them as taken in the app.
5. Incorporate rest periods as advised by the Support Team.
6. Input various health parameters such as physicals, blood pressure, blood glucose, body temperature, SPO2 & PR bpm, and lipids regularly.

Additional Tips:

• Adopting a healthy lifestyle can positively impact your Wellness Score. This includes maintaining a balanced diet rich in fruits and vegetables, managing stress levels, and avoiding harmful habits like smoking and excessive alcohol consumption. Monitoring your BMI and reducing sedentary behavior also contribute to overall well-being.
• A baseline Wellness Score of 70 indicates a generally healthy state, with areas for improvement highlighted. Striving for a score of 100 reflects optimal well-being across all parameters. Aim to maintain a Wellness Score above 70 by actively participating in positive health behaviors.

In the event of app-related issues, follow these troubleshooting steps:

1. Force stop the ConnectedLife App in your device settings to resolve freezing or unresponsive behavior.
2. Clear the app's cache and data to eliminate potential corruption issues.
3. Relaunch the app and log in again to verify if the issue has been resolved.

Contact support if issue persist:

If problems persist despite troubleshooting efforts, contact customer support for assistance. Provide detailed information about the issue, including any error messages encountered, to facilitate prompt resolution. Support can be reached at support@connectedlifesupport.zendesk.com