For Organisation

This article will help you to add Facility and Department to the ConnectedLife platform. Add New Facility Step 1: Log in to the CLH Org Admin account. Step 2: Admin dashboard will open. Click on +Add Facility from the Organisation ta...

This article will help you to understand how to Delete Facility and Department in the ConnectedLife Platform. Delete Facility Step 1: Log in to the CLH Org Admin account. Step 2: Admin dashboard will open. Search your Facility from t...

This article will help you to add New Facility Admin and New Department Admin. Add New Facility Admin Step 1: Log in to the CLH Org Admin account. Step 2: Admin dashboard will open. Click on Organisation from the Organisation tab...

This article outlines the step-by-step process for deleting facility admin/department admin to the Connectedlife Platform. Step 1: Login to the dashboard Input your valid email address and password associated with your ConnectedLife admin acco...

This article outlines the step-by-step process for Adding a Healthcare Professional to ConnectedLife Platform. Before we start the process, we must understand what is a STM. A Support Team Member is known as STM in short form. The person who overs...

This article will help you to add secondary STM to the User Profile. There are 3 Processes to do it: 1. From Organisation Admin 2. From Facility Admin 3. From Department Admin Process 1: From Organisation Admin Step 1: Sign in to the dashboa...

This article outlines the step-by-step process for adding patients under Health Professional to the ConnectedLife Platform. This will apply to those users who completed the onboarding process. Step 1: Login to the dashboard Input your valid ...

T here are a few differences between Primary and Secondary Support Team Members / STM. 1. Users can select only one primary support team member, but there are no restrictions on adding secondary support team members within the same facility. N...

This article will help you assign a Support Team Member (STM) to a specific user. Step 1: To sign in to the dashboard input your valid email address and password associated with the ConnectedLife admin account. Step 2: After signing in ta...

This article outlines the step-by-step process for deleting a Healthcare Professional from the ConnectedLife Platform. Step 1: Login to the dashboard Input your valid email address and password associated with your ConnectedLife admin account. ...

This article will help you to add an existing STM to a different Facility / Department. Step 1: Log in to the ConnectedLife Org Admin account. Step 2: After signing in tap on “Support Team”. Step 3: A list of STMs will be disp...

This article will help you to change Facility / STM / Department for an existing User. Step 1: Log in to the ConnectedLife Org Admin account. Step 2: After signing in tap on “ User”. Step 3: A list of users page will be displayed...

This article will help you to invite User/s as an Organisation Admin. You can invite a single user by following the first process, "Add Manually" and Import from "CSV (Comma Separated Value)" which is process two for inviting multiple users. ...

This article will help you to understand “ What is Assigned Users ” Assigned Users are those who have a primary support team member assigned to them (either via self-selection or by Admin/STM). To find the Assigned Users list, follow the...

This article will help you to understand “ What is Unassigned Users ” Unassigned Users are those who have been onboarded, but don’t have a primary support team member. To find the Unassigned Users list, follow these steps. Process 1...

This article will help you to understand “ What is Pending Activation ”. After completing the microsite registration, Pending activation is a temporary status for users who have not completed the mobile onboarding procedure (download app & comp...

This article will help you to understand “ What is Pending Onboarding User ”. Pending Onboarding Users are those who have completed microsite registration, and mobile onboarding on the mobile app without selecting a primary support team member....

This article will help you to understand “ What is Invited Users ”. Invited Users are those who are invited by admin or support team member but have not registered. To find the What is Invited Users list, follow these steps Process 1: O...

Content Management is the list of features and functions that can be set by the Organisation Admin based on the user's needs. Under Content Management, the Organisation Admin can add, edit, and delete content such as: Medicines Specialised Nut...

This article will help you to onboard a user on the platform. There are three processes for onboarding a user. From Organisation Admin From Facility Admin From Support Team Member To Onboard user to the platform, follow the below steps: P...

In the Organisation Admin tab, the Content Management section effortlessly manages and adds new medicine with these simple steps. Step 1: Log in to the Organisation Admin dashboard From the Organisation admin dashboard, go to content management ...

In the Organisation Admin dashboard, the Content Management section effortlessly manages and adds new Specialised nutrition with these simple steps. Step 1: Log in to the Organisation Admin dashboard From the Organisation admin dashboard go to ...

Physiotherapy is a list of exercises and equipment which can be assigned to users. Physiotherapy can be added in the following easy steps. Step 1: Log in to the Organisation Admin dashboard From the Organisation admin dashboard go to content man...

Predefined Message is a pre-added message set by the Organisation admin for the Support Team and Users. Below are the following simple ways Organisation admin can add predefined messages. Step 1: Log in to the Organisation Admin dashboard Fro...

An eCOA survey questionnaire Link can be provided by the support team to users. Organisation admin can add links in the following process. Step 1: Log in to the Organisation Admin dashboard Sign in to the Org Admin account with a valid email addre...

This article outlines the process of setting predefined links and broadcasting messages to users from the Organisation Admin and Support Team Member accounts. How to add a Link from the Organisation Admin An eCOA survey questionnaire Link can be p...

Themes/Skins is a feature whereby an Organisation can Customise their mobile app UI according to the desired styles. This theme is dynamic by default. The theme enables Organisations to implement their branding visuals, as well as set different m...

This article outlines the step-by-step process for Adding Alerts and Nudges from the ConnectedLife platform. An Alert is a calendar reminder or a notification of a new message. While a Nudge is a gentle reminder of a specific matter. Alerts are des...

In this article, you will learn what “Last Sync” is in the dashboard. Last Sync refers to a communication mechanism designed to facilitate the seamless exchange of up-to-date health data between wearable devices and mobile phone applications. This ...

Understanding Dashboard Last Sign-In: A Comprehensive Overview In this article, we delve into the significance of the sign-in feature on the dashboard, shedding light on its functionality and accessibility. At the core of this dashboard feature li...

This article overviews the differences between the Wellness and Wellness Plus Platforms on the Dashboard. The ConnectedLife Health platform offers two main plans: the “ Wellness Platform” and the “ Wellness Plus Platform .” Several differences exi...