- 01 Mar 2024
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How to Add Predefined Message
- Updated on 01 Mar 2024
- 1 Minute to read
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Predefined Message is a pre-added message set by the Organisation admin for the Support Team and Users.
Below are the following simple ways Organisation admin can add predefined messages.
Step 1: Log in to the Organisation Admin dashboard
From the Organisation admin dashboard hover to the Content Management tab and select Predefined Messages from the dropdown menu.
Step 2: Add Predefined Message
After landing on the Predefined Messages page. Click the dropdown menu to select whether you want to set the message for the user or the support team. Then click +Add A New Message
Step 3: Type Message
Type a message within 200 characters. Click Add Message
Step 5: A Confirmation Pop Up Will Appear
You will see that Predefined message added successfully.
Tips:
- Organisation admin can send predefined messages to an individual user, or broadcast to multiple users.
- Support team members can send predefined messages to an individual user, or broadcast to multiple users.
- Users can use predefined messages from the app message option.