- 08 Mar 2024
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Log in / Forgot Password Issues
- Updated on 08 Mar 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
To ensure a smooth login experience, this article outlines the step-by-step process for app users.
Choose the Right App
Choose the Wellness Plus App. Click on the login button.
Input your correct credentials
There are two options available to you: one is email and the other is a mobile number. You can log in with either your phone number or your email address. Ensure that the appropriate credentials are entered.
Forgot Password
Step 1: Use Forgot Password
There is no need to worry if you forget your password. Press the Forgot password button.
Step 2: Input Email
You will need to enter your email address in the text box you used during login. Then, click on the Next button.
Step 3: Input the Password
As the screen mentions, a temporary password will be provided to your email address. Please check it and click Next. First, enter the temporary password. In the second box, enter a password, which must contain eight characters. Enter the same password again in the third box.
Step 4: Log in
Simply tap the login button to enter the login screen automatically. Please use the same password you set up when you logged in.
Tips:
- Ensure there are no extra spaces when entering your password.
- You can easily log in next time with the auto-fill feature by checking the Remember Me checkbox.
- Avoid using networks with high-security settings that block personal emails or non-approved websites.