Why I can't install Clock Face

There are instances where users may encounter issues when trying to install a clock face. In this article, we'll explore some common reasons why you might be facing difficulties.

Mobile Device Compatibility:

The first and foremost consideration when installing a clock face is ensuring compatibility with your mobile device. Different wearables have specific requirements regarding the mobile devices they pair with. Make sure that your smartphone's operating system is supported and that you have the latest version of the companion app installed. Some clock faces may have additional features that rely on specific hardware or software capabilities, so double-check the compatibility list provided by the app.

What devices are better compatible with the ConnectedLife App?

• iPhone 7 and above (iOS 15.4 and above)
• Samsung (Android 10 and above)
• Google Pixel (Android 13 and above)
• Vivo (Android 13 and above)
• Redmi (Android 12 and above)
• OnePlus (Android 11 and above)

Wearable Device Compatibility:

The clock face's compatibility with your wearable device is equally vital as its compatibility with mobile devices. Whether you're using a smartwatch or a fitness tracker, not all clock faces are universally compatible. Some clock faces may be designed exclusively for specific models or brands. Before attempting to install a clock face, verify that it is compatible with your wearable device. This information is usually available in the clock face description on the app store or within the companion app.

What wearable devices are compatible with the ConnectedLife App?

• The ConnectedLife app seamlessly integrates with Fitbit devices, offering compatibility. Additionally, the ConnectedLife clock face is specifically designed for use with Fitbit Versa 3, Versa 4, Sense, and Sense 2 models.
• The ConnectedLife App is compatible with Apple Watches, but it's important to note that they can only be paired with iOS devices.

CLH Profile Linked with Another Wearable Device:

If you're still facing issues after checking mobile and wearable device compatibility, it's essential to investigate whether your CLH profile is linked with another wearable device. If your CLH profile is already linked with another wearable device, you may need to unlink it from the previous device before attempting to install the clock face on your current device.

Tips:

• The login from the Fitbit App is crucial for receiving all notifications through the clock face. Upon successful login, your Clock Face will be unlocked, and should start receiving notifications via the Clock Face.
  
  
• You can link only one smartwatch at a time. So when you're adding your smartwatch please ensure that there is no other smartwatch already linked with your CLH app. Otherwise, you may face issues getting reminders and getting access to CLH clock face-related features.