Why my latest data can't be seen by my Support Team Member / STM

A Healthcare Professional or a Support Team Member's major role is to oversee users/patients' activities. Managing user lists, monitoring and analyzing patient condition as well as monitoring patient health parameters and compliance etc are crucial for healthcare professionals.

The reasons why healthcare professionals are unable to view the most recent patient data are discussed below.

Users, all data come to the database in two ways:

1. Wearable Device
2. App Profile Log

Users should keep in mind that they should wear their wearable devices regularly and properly. Log input properly from the user app so that the data flow remains good and healthcare professionals can get the latest data.

• User wellness latest version apps need to be up to date to get the latest data from healthcare professionals.
• However, sometimes device syncing time might take longer than it should be so healthcare professionals might not see the latest data.

• On the right side of the healthcare dashboard, there is a refresh icon. Please click that button to refresh the dashboard and can get the latest data.

Tips:

• User wellness score is heavy data to load and more than twenty parameters are included here. This will take time to load and show to healthcare professionals. So we suggest waiting patiently to get wellness score data.
  
  
• Just to make sure your health coach and users both have a very seamless internet connection.